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Privacy Policy

Exmoor Gardening Services
Effective Date: 15/05/2025


1. Introduction

At Exmoor Gardening Services, we are committed to protecting your privacy. This policy explains how we collect, use, and store your personal information, in line with the UK General Data Protection Regulation (UK GDPR).


2. What Information We Collect

  • We may collect the following types of personal data:

  • Your name and contact details (such as address, phone number, and email)

  • Details about your garden/property relevant to the service

  • Payment information (if applicable)

  • Any communication between you and us, including emails, texts, or written messages


We do not collect or store any sensitive personal data unless explicitly required and agreed upon.


3. How We Use Your Information

We collect your information to:

  • Provide gardening services as agreed

  • Communicate with you about appointments, quotes, or changes

  • Issue invoices and collect payments

  • Respond to your enquiries or complaints

  • Maintain our internal records for tax and legal purposes


We do not sell or share your personal data with third parties for marketing purposes.


4. Lawful Basis for Processing

We rely on the following lawful bases:

  • Contract – to provide services you have requested

  • Legal obligation – to meet tax or accounting requirements

  • Legitimate interests – such as maintaining records or improving our service


5. Data Storage and Security

Your information is stored securely, whether electronically or on paper. We take all reasonable steps to protect it from loss, misuse, or unauthorised access.

We keep customer records for up to 6 years for legal and tax purposes. After this period, data is securely deleted or destroyed.


6. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of any inaccurate data

  • Request deletion of your data (where legally permissible)

  • Object to or restrict certain types of processing

  • Complain to the Information Commissioner’s Office (ICO) if you’re unhappy with how we’ve handled your data


7. Cookies and Website Use

If our website uses cookies, they will only be used for basic functionality and to help improve user experience. We do not use cookies for tracking or advertising purposes.


8. Third-Party Services

In some cases, we may use trusted third-party providers (e.g., for accounting, payments, or website hosting) who process data on our behalf. They are all GDPR-compliant and only access what is necessary to perform their function.


9. Contact Us

If you have any questions about this privacy policy or your data, please contact:

📧 - contact@exmoorgs.co.uk
📞 - 07976 565285

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